Scalable messaging
Hubtype helps enterprise companies serve customers on messaging at scale with conversational apps that go beyond chatbots.
Conversational apps powered by Hubtype
Natural conversations using carousels, quick replies and webviews offer an easy and intuitive experience
How Hubtype works
Choose the messaging channels your customers use most and your use case. For example, WhatsApp, Messenger, and webchat + customer service.
Then, define the content you’ll cover (like your FAQ’s) and adapt it to a conversation.
Build out your conversational app and integrate your business software stack for deep analytics and customer insights.
For example: Google Analytics, Genesys, IBM Watson and your backend API.
Launch your conversational app and manage up to 80% of queries with automation.
Pass complex tickets to human agents, and attend customers at your existing helpdesk, or use Hubtype’s Desk to aggregate messaging channels in one simple dashboard with all the standard helpdesk features and analytics you’d expect.
Track success of KPIs like ticket resolution time, customer satisfaction rating and more. Track the impact of your conversational strategy over time on lifetime value, engagement, and NPS score.
Choose the messaging channels your customers use most and your use case. For example, WhatsApp, Messenger, and webchat + customer service.
Then, define the content you’ll cover (like your FAQ’s) and adapt it to a conversation.
Build out your conversational app and integrate your business software stack for deep analytics and customer insights.
For example: Google Analytics, Genesys, IBM Watson and your backend API.
Launch your conversational app and manage up to 80% of queries with automation.
Pass complex tickets to human agents, and attend customers at your existing helpdesk, or use Hubtype’s Desk to aggregate messaging channels in one simple dashboard with all the standard helpdesk features and analytics you’d expect.
Track success of KPIs like ticket resolution time, customer satisfaction rating and more. Track the impact of your conversational strategy over time on lifetime value, engagement, and NPS score.
Use cases
Businesses using Hubtype
With Hubtype, we automated and made key processes more efficient. Through messaging, we aggregated APIs that hold key information and empowered our team to make quicker, effective decisions.
We are now able to operate in a faster, better, and more cost effective way.
Manuel Boggiero
Chief Digital Transformation Manager at Grupo Romeu
Hubtype has enabled our global clients to redefine how they communicate with their customers using conversational messaging and embrace a true multichannel strategy, opening up new messaging channels in a scalable way.
We’ve seen very promising results, from reduced customer support costs to higher customer satisfaction. In line with these results, we are very excited to continue developing Hubtype solutions for all our customers.
Helena Guardans
CEO at SELLBYTEL (now WebHelp)
Reduce costs
Automate up to 80% of queries and handle more customers with less resources
Increase customer satisfaction
Provide always-on service and reduce customer friction by meeting customers wherever they prefer
Increase LTV
Use conversation extensions with rich media to guide and increase sales, engaging customers naturally
