Customer service
Automate and scale world-class service on the most popular messaging channels
Customer service is the new competitive differentiator, and it’s not just about solving problems anymore. Service is what impacts lifetime value, Net Promoter scores and more.
Hubtype allows support teams to open new channels while maintaining existing teams and tools by combining chatbots and humans.
Hubtype helps enterprise companies increase customer satisfaction and power customer service teams
Faster
response times
24/7
support
Simplified
data collection
Segmentation
and personalization
Increased
customer retention
Improved
customer satisfaction
Conversational interfaces for customer support are expected to be the most important consumer-facing AI innovation in the next 5 years.
Conversational interfaces for customer support are expected to be the most important consumer-facing AI innovation in the next 5 years.
Why automation?
Manage a volume of queries with a sophisticated bot that guides conversations and let your customer service representatives do what they do best; focusing on higher value and more complex cases.
Automation allows 24/7 support, instant responses to customer queries and seamless handoff to a human representative when needed. Simply providing automated answers to your frequently asked questions in a chat interface enables your customer service representatives to focus on high-value or complex tickets and significantly reduces case volume.
80%
OF YOUR FAQ AND QUERIES
can be automated
Automate and scale conversations on the most popular messaging channels
Create a superhuman customer service agent today
Instant answers
Automate 80% of common tickets and enquiries
Personalize service
Integrate customer profiles and history to provide personalized responses
24/7 support
Attend your customers instantly, at any time of day. No more wait time or irritating IVR systems
Augmented messaging
Handover to a customer service representative when needed to let humans do what humans do best
Segmentation
Deliver unique experiences at scale. Utilize customer details, product info, purchase history and more in automatic responses
Multichannel
Instantly respond in a consistent tone on every platform, from social media to messaging channels
Qualified customers
Confirm customer identification before redirecting to a suitable agent
No human error
Integrate with your backend to ensure all information delivered to your customers is precise and up-to-date
Limit churn
Retain customers longer and for more value with proactive service
68%
GROWTH LAST YEAR
in millennial's expectations for customer service
The State of Global Customer Service Report by Microsoft
Humans and robots join forces to level up customer support
Learn how to transform your department
CONTACT USA number story
72%
OF BUSINESSES’ TOP PRIORITY
is improving customer service
Forrester
80%
OF SALES AND MARKETING LEADERS
are using or plan to deploy chatbots in the near future
Oracle
5
YEARS FROM NOW
Conversational interfaces for customer support are the most important consumer-facing AI innovation
Emerj
Integrate the tools you can’t live without
Integrate with your helpdesk or CRM, analytics and APIs you depend on to align with your current processes. Make your full software stack work together with seamless integration.
It’s time to lead the conversation on the messaging apps your customers use the most 💪
Providing world-class customer service is achievable at scale for enterprise businesses. Conversational apps allow the adoption of multichannel conversational messaging strategies that will keep your customers delighted.
Chatbots and automation are used to handle simple queries that eat your agents’ time, leaving your team to handle higher value cases. The result is happier employees and customers.
Automate meaningful conversations with your customers
Contact us now to start building your conversational strategy
Which messaging channels do you intend to use?
Do you currently use messaging channels for support?
What is your current volume of traffic per month?
Traffic refers to the volume of contacts or inquiries you receive over WhatsApp or messaging channels.
How many people does your company currently have supporting clients?
